Terms and Conditions
This website is operated by S.C. DECSOFT S.R.L. Throughout the site, the terms “we”, “us” and “our” refer to S.C. DECSOFT S.R.L. S.C. DECSOFT S.R.L. offers this website, including all information, tools and services available from this site to you, the user, with the condition that you accept all the terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing items from us, you engage in our “Service(s)” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all the users of this site, including without limitation users who are browsers, vendors, customers and/or merchants. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site,
you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions.
You can review the most current version of the Terms and Conditions (Service) at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
The website www.impaladiamonds.com is the property of S.C. DECSOFT S.R.L., Karl Lehmann Street, No. 24, Brasov, Romania, under the No.J8/2523/13.10.2005, Unique Registration Code 18041135.
In order to buy from the www.impaladiamonds.com shop, you are required to fill in your details onto our website (you are not required to create an account so as to place an order).
You understand that your content (not including credit card information), may be transferred unencrypted and involve the following (a) transmissions over various networks and/or (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
Access and use of this website, www.impaladiamonds.com, and all the products and services available through this website are subject to the following Terms and Conditions, please read carefully. By using these services, you are agreeing to all of the Terms and Conditions, we reserve the right to update and change the Terms and Conditions.
Placing orders and using this website means that you are in acceptance with the following Terms and Conditions.
We reserve the right to refuse to provide Services to anyone for any reason at any time.
Our shop offers several options for payment, you can chose one that suits you best.
You can pay by credit card, through Paypal or by cash on delivery (for the moment we only deliver to Romania).
Products, Shipping & Delivery
Certain products and/or services may be available exclusively online through this website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We are making every effort to display as accurately as possible the colors and images of our products that appear in our online store.
We cannot however guarantee that your computer monitor’s display of any color will be accurate.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
We also reserve the right to discontinue any product at any time.
We ship all over Romania, through our partner, Fan Courier: www.fancourier.ro
Shipping cost for Romania is FREE if the client’s delivery city is on the LIST of locations where Fan Courier has coverage.
If the client’s delivery city is not on the above list, the client will pay an additional Km fee of minimum 25 lei (depending on additional km calculated
for the delivery).
The cost for Brasov is also FREE if you want to pickup the order from our workshop, just specify this in your order.
For international shipping please contact us for more details and prices.
Please be aware that we do not deliver to post offices boxes.
Most jewelry pieces that you will find in the www.impaladiamonds.com shop can be shipped in a few days, if in stock.
For some customized pieces, (for example a different ring size than the one available in the shop) Made To Order items, it will take up to 4 or 10 working days in order for us to create that piece of jewelry.
Delivery of each item may vary with some items made to order, we will contact you with an estimated delivery date. All orders placed during the weekend will be processed starting with Monday.
Prices are currently set in RON currency.
Prices include the shipping cost.
Prices for our products are subject to change without notice.
Product prices have 0 lei VAT.
You will be asked to sign the receipt of delivery after you have been handed the product intact. If you find out any broken piece or any faulty product, please return it by the courier. Please do inform us afterwards by emailing us at [email protected]
Customer satisfaction is our primary motto.
Our jewelry quality and authenticity certificate complies with the legal requirements in force for the marketing of gold jewelry (Applicable Law nr. 449/2003, republished at 27.12 2008).
Each jewelry is marked by ANPC and has attached our warranty certificate issued by Impala Diamonds.
The warranty certificate assures the client of the free of charge repair and replacement of the product for a period of 24 months since the purchase date. On the condition the product presents manufacturing defects, it will be fixed or replaced in a maximum of 15 working days.
For any defects that are not covered by our warranty, such as: scratches, marks, mechanical deformations, rifts, misuse and excessive wear or lost jewelry repair is provided to the client for a special fee, according to the type and complexity of the repair task implied. The transportation fee is supported by the client.
We gladly accept exchanges within 14 days from the day of receiving the parcel; after these days have passed we won’t be able to offer you a refund or exchange. This means that during the relevant period if you change your mind or decide for any reason that you do not want to receive or keep a product, you can notify us of your decision to cancel and receive a refund or exchange.
Conditions for returning a product:
– the cost of return shipping will be supported by you and are required to retain proof of payment and a receipt for the return shipping.
– to be eligible for a return, your item must be unused and in the same condition that you received it; it must also be in their original condition, have not been damaged, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use.
Unfortunately it is not possible to refund sale items or Made To Order items; Earrings cannot be returned/refunded, unless they are faulty, this is due to hygienic reasons.
Once we have received your return, we will check the item’s condition and once approved will process the refund. We will notify you via email once your return has been received and approved.
We only replace items if they are defective, if there are manufacturing defects we will inform you regarding a new or repaired piece.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.
Please be aware that we can only exchange the item with another product of the same value.
Please send an email at [email protected] for more information.
The delivery time depends on the chosen product, if we have it in stock or we need to make it especially for you.
If the customer wants to wait to exchange an item with another from a future collection, the amount already paid can remain in the customer’s account until such item is available for purchase.
If the new desired product is more expensive than the one returned, the customer must pay the necessary difference.
Impala Diamonds offers complementary and free of charge services such as: jewelry polish and repair. However, all transportation fees are supported by the client.
Repeated return requests by the same client are considered abuse.
Impala Diamonds is not responsible for any lost or misplaced products.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, phone number, address and email address. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
S.C. DECSOFT S.R.L. complies with the current laws regarding the processing of personal data. S.C. DECSOFT S.R.L. is registered in the national supervisory authority for personal data processing with nr. 0021142 ANSPDCP.
Your personal data will only be used for the stated purpose of this site. The information in the order form will be used to send order confirmations or other comunitations regarding the order.
We undertake not to publish or sell databases containing personal information of our clients.
If you have any complaints or need more information than what we provide in this section of Terms and Conditions, please contact us at contac[email protected] or you can telephone the No. +40 766394475.
We will try to do our best to resolve your complaints in the shortest time possible.
Weekdays working hours are between 10AM and 6PM, from Monday to Friday.
Limitations of Liability
We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. In no event will we, our respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this web site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
Choice of Law - Jurisdiction
These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the Romania, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
All the content that is included in the www.impaladiamonds.com website, photos, design and information is the exclusive property of S.C. DECSOFT S.R.L. and it is protected by national and international copyright laws. You may not reproduce or publish, distribute, display, modify, exploit, including creating derivative work from the Content of www.impaladiamonds.com without having the prior express consent of S.C. DECSOFT S.R.L.
You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Questions about the Terms and Conditions should be sent to us at [email protected]